Covid-19 Terms

Booking Policy

By making an appointment you agree that you:

• Are not in an ‘at risk’ category (eg. medical conditions, pregnant, elderly)
• Have not been symptomatic within 1 week prior to your appointment
• Have not come in to contact with anybody symptomatic within 1 week prior to your appointment

Attendance Policy

By making an appointment you agree to:

• Bring and wear a mask
• Attend your appointment alone
• Arrive as close to your appointment time as possible
• Bring your own water if needed
• Key workers, if coming from work, must change out of work clothing and shower before attending
• If paying cash you must bring the exact amount and place it in the container provided

Clinic Policy

• Doors/windows will be left open, when suitable, to increase ventilation
• All surfaces will be intensively cleaned and sterilised before/after every appointment
• Extra time will be left between appointments to allow for deep cleaning and to eliminate patient overlap
• PPE will be worn by your therapist at all times and replaced before/after every appointment

Cancellation Policy

• If you become symptomatic within 1 week leading up to your appointment you must notify us so that we can cancel your appointment
• If you come in to contact with anybody symptomatic within 1 week leading up to your appointment you must notify us so that we cancel your appointment
• Under the circumstances above you will not be charged a cancellation or rescheduling fee as we all have a duty of care to act safely and responsibly