Covid-19 Terms

Booking Policy

    By making an appointment you agree that you:

  • Are not in an ‘at risk’ category (eg. medical conditions, pregnant, elderly)
  • Have not been symptomatic within 1 week prior to your appointment
  • Have not come in to contact with anybody symptomatic within 1 week prior to your appointment

Attendance Policy

    By making an appointment you agree to:

  • Bring and wear a mask, otherwise a mask will be provided to you for the cost of £1
  • Attend your appointment alone
  • Arrive as close to your appointment time as possible
  • Bring your own water if needed
  • Key workers, if coming from work, must change out of work clothing and shower before attending
  • If paying cash you must bring the exact amount and place it in the container provided

Clinic Policy

  • Doors/windows will be left open, when suitable, to increase ventilation
  • All surfaces will be intensively cleaned and sterilised before/after every appointment
  • Extra time will be left between appointments to allow for deep cleaning and to eliminate patient overlap
  • PPE will be worn by your therapist at all times and replaced before/after every appointment
  • Your temperature will be taken on arrival with a non-contact forehead scanner

Cancellation Policy

  • If you become symptomatic within 1 week leading up to your appointment you must notify us so that we can cancel your appointment
  • If you come in to contact with anybody symptomatic within 1 week leading up to your appointment you must notify us so that we cancel your appointment
  • Under the circumstances above you will not be charged a cancellation or rescheduling fee as we all have a duty of care to act safely and responsibly

Nb. Please do not abuse this cancellation policy if you simply cannot make your appointment – maintaining all of our appointment slots is now more important than ever after a tough few months.